Every major corporation has an IT support technician. The difference between a technician and an associate is that the associate typically works as a computer technician for their company, while the technician works on behalf of their employer. Technicians have access to information not found in employee database files.
Most businesses and large corporations require tech support at some point or another.
Your duties as a tech support technician will be similar to any other employee, but you will have the ability to interact with more information than any of your colleagues. Here are some of the more common things that you will be responsible for:
Troubleshooting remote system problems. These systems range from a simple telephone line to a fully functioning computer system. Once your client’s system is down, the problem is almost always coming from the remote location. A technician can diagnose the problem and resolve it quickly.
Registry Cleaning. Registry files are the brain of the operating system. A computer registry can go into a hibernation mode when it becomes too full and when a system is deleted, it may continue to grow to an extent. When a computer shuts down, it will dump the outdated registry files into the recycle bin.
Networking troubleshooting. A technician must have basic knowledge of networking technology and programming to work properly. Connections, firewalls, internet options, and other networking options will be discussed with the client. Upon completion of the networking tasks, the technician will do a final evaluation to ensure that everything is working correctly. Then, he or she will submit a report to the client.
System Upgrades. It takes time for these systems to reach optimal performance. A technician can take the newer system and re-map all the programs to accommodate it. Before beginning any upgrades, the technician must first check to see if they can run a diagnostic scan on the client’s system to find and repair any errors.
Computer repair. A technician can perform repairs and adjustments on older computers.
He or she will need to have specific skills to avoid damaging the client’s hard drive or computer. The technician must also be able to determine what type of hardware needs to be repaired, whether it is the processor motherboard, or even the hard drive.
Software Upgrades. The user’s computer will likely be out of date and a technician can upgrade the programs to make them more efficient. He or she will also examine the hardware and determine if there are any software malfunctions that will need to be repaired.
Hard Drive Repairs. When a client’s computer is out of commission, the hard drive will fail. A technician will also check for viruses and spyware that could infect the computer’s hard drive. When scanning the computer for viruses, a technician must know what type of virus is present, so he or she can choose the correct tool for the job.
Sometimes, technical support problem can be very complicated and require a technician to analyze and investigate the computer. In order to solve technical support problem, it is important that the technician have a basic understanding of the computer that he or she is dealing with.
Computers often have bugs that cause them to malfunction or refuse to boot up. It can be a big challenge for a technician to recover the system from a locked or inaccessible computer. Also, there are usually a lot of business transactions that occur on these systems, which makes it even more challenging.
- It is also important that the technician knows how to restart the computer without accidentally shutting it down.
- Technicians do not work alone.
- They often have other techs working for them, and each technician will require knowledge of how to repair their own particular equipment, and know how to find the parts that need to be replaced.